Why is Aqara not exposing the open/ closed state that is visible in the app as entities that can be used for automations? It would be very useful for many scenarios, if anyone at Aqara reads this , please , please fix this .
@barcolea Thank you for raising this important point about the Aqara Smart Door Lock U300. Unfortunately, the reference information does not specifically address why the open/closed state isn’t available for automations despite being visible in the app. It sounds like a feature that could greatly enhance the versatility of your smart home setup. I apologize for the inconvenience.
I encourage you and other community members to share your experiences and suggestions. Your feedback is invaluable and could lead to improvements in future updates. Meanwhile, please consider reaching out directly to Aqara’s Customer Service Team through the Aqara Home App (Profile > Help & Feedback > Customer Service) or by scanning the QR code below for further assistance. Your concerns will be given the attention they deserve.
If you do not have an Aqara Home account, you can click here to create a ticket. Thank you for your patience and understanding.
@barcolea The Aqara Smart Door Lock U300 currently supports the following automations on the Aqara Home app: For IF conditions, it includes “Not Fully Locked”, “Lock State is Not Fully Locked”, “Lock”, “Lock State is Locked”, “Unlock”, and “Lock State is Unlocked”; for THEN actions, it supports “Lock” and “Unlock” . However, the specific open/closed state visibility in the app not being exposed as an automation entity isn’t detailed in the available information.
We appreciate your feedback as it helps improve our products. For suggestions on feature improvements, please submit manual customer service feedback through the Aqara Home App (Profile>Help&Feedback>Customer Service) or by clicking here to create a ticket if you don’t have an Aqara Home account. We apologize for any inconvenience this may have caused.