Apple home key with U200

Apple Home Connect
1

Hi everyone,

I’ve been using the Aqara U200 since the original crowdfunding campaign, and it has been connected to my Apple HomeKit ecosystem for a long time, mainly so I could use Apple Home Key.

Everything worked fine initially, but at some point over time, the Home Key feature disappeared. I don’t remember exactly when it happened. The key is no longer available in the Apple Home app or in Wallet, so I can’t use my iPhone or Apple Watch as a key anymore.

The lock itself is still present in HomeKit and otherwise works normally.

Has anyone experienced the same issue with the U200? Is there a way to restore or recreate the Apple Home Key without having to completely reset and reconfigure the lock?

Thanks in advance for your help.

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2

Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.

If other members have any suggestions or insights on this topic, feel free to share!