Apple HomeKit Aqara G410 5G

Apple Home Connect
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1

Hey all,

I have bought me a Aqara G410 and everything is working fine except Camera Live View in Apple HomeKit (Apple TV 4k 128GB). I am really out of ideas. When I am connected to my Wifi it is working fine.
As soon as I switch to 5G I cannot access the live view. Other Devices like a smart door lock is still accessible.
Also I can change settings of the G410 in HomeKit through 5G which, e.g. change streaming to streaming and recording.
I am using a Unifi cloud gateway ultra and changed the firewall rules already to any any.
I have no VPN running.
I have reset the Apple TV already.

The doorbell was first setup in the aqara app. After that I had set it up in HomeKit.
Within the Aqara App I can use Videostream over 5G without any issue.

Would be great if someone could give me new ideas…

2

Perhaps this video will help you?

3

Thank you very much for the video. I watched it and it is very interesting and I guess someday I will also create a IoT Network like this. But I will use Private Pre-Shared Keys, so I can use one SSID.

In the YT Clip he is just talking about internal connections and devices talking to the internet. In my case that worked. I actually have just one vlan. The Problem ist as soon as I am outside of my network it does not work. And here just the video.
Everything else ist working from outside.

4

Changing settings or uploading recorded clips usually happens via standard TCP/HTTPS.

The Apple TV (as Home Hub) uploads the HKSV live stream to iCloud, and this traffic often uses UDP (QUIC over UDP/443).

I would guess that UDP is blocked. Perhaps the firewall only allows TCP through, or IDS/IPS blocks this kind of outbound UDP/QUIC traffic.

5

I can access the HKSV Stream from external, if i choose “live” I get no response after about 20-30 seconds

6

I fixed the issue and hopefully I can someone help with this informations, because I had read a lot of things on the internet and nothing was addressing this issue…!

I was my MacBook / Apple Account which was causing the problem.

A few month ago I had installed open legacy patcher because I am on a MacBook 2017 and new OS was not supported.
I was playing around with the “spoof” option to get it working that my Apple Watch unlock my MacBook.
During that configuration I noticed that my iMessage and FaceTime was not working anymore on all my devices. I gave not much attention to this, because I do not use it.
BUT!
That was causing the problem that I could not stream video from the doorbell. Do not ask me what technically happens that this problem appear, because from my point of view it does not make much sense.

I installed the latest supported OS with my Macbook and deleted the old one from my account.
After that… Video instantly began to work from 5G!
And I could again activate iMessage and FaceTime again.

Because I wanted to know if I could reproduce the issue, I again installed 15.7.3 with open legacy patcher…
This time everything worked like expected.