Aqara and Matter Integration Issues, Need Some Expert Advice!

Everything Matter
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Hey folks, I’ve been trying to get my Aqara devices to play nice with Matter, but man, it’s been a headache. Some devices just won’t connect, and others keep dropping offline. I’ve followed the setup guides, but no luck.

Anyone else run into this? Specifically, my motion sensors and door sensors keep acting up. Are there any tricks or workarounds you’ve found? Maybe a specific hub firmware that works better?

Also, if you’ve got Aqara gear working smoothly with Matter, what’s your setup like? Router settings? Specific hubs? Would love to hear what’s actually working in the wild.

Thanks in advance—y’all are lifesavers!

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@HubHacker I’m sorry to hear about the trouble you’re having with your Aqara devices and Matter integration. The situation you’re describing can indeed be frustrating, so let’s see if we can help you out.

For your motion sensors and door sensors, here are a few steps and tips that might resolve the issue:

  1. Firmware Updates: Ensure that your Aqara Hub (like the M3 or G5 Pro) is updated to the latest firmware. This can often resolve connectivity issues with Matter.

  2. Network Configuration: Make sure your router supports IPv6, as it is essential for Matter devices. Double-check that your phone and the Aqara Hub are connected to the same local network.

  3. Reconnection Steps: Try restarting both the hub and the sensors. For the motion sensors, ensure they are not too far from the hub. If you’re experiencing issues with sensors being deleted or not having a battery, follow the accessory adding methods to resolve this.

  4. Matter Support: Confirm that your devices are indeed compatible with Matter. Currently, devices like the Hub M3 and sensors like the motion sensor P2 and door sensor P2 support Matter.

  5. Troubleshooting: If these steps don’t work, try creating a new thread network for your hub and then binding your devices again.

If you continue to have issues, please consider contacting Aqara’s Customer Service Team for further assistance. You can do this via the Aqara Home App (Profile > Help & Feedback > Customer Service) or by scanning the QR code:
. If you don’t have an Aqara Home account, please click here to create a ticket.

Feel free to share what you find works or any other tips you come across. It could be a great help to others in the community facing similar issues. Best of luck!