Recently I moved my E1 from my kitchen to a nursery to use as a baby monitor (originally purchased it for this function). When moving to the new room, I immediately experienced connectivity issues with it.
Currently on a Linksys velocity WiFi 6 mesh system.
I’ve tried hard resetting the camera, but I’m not having much success with getting the camera back online or even giving me any indication light.
Has anyone experienced this after moving rooms and have been able to successfully trouble shoot connectivity?
1 Like
@myrrh_sago_7i It sounds like you’re encountering a tricky connectivity issue with your Aqara Camera E1 after moving it to a new location. Based on similar troubleshooting scenarios, here are some steps you might consider:
-
Check Power Supply: Ensure that the camera is properly plugged in and receiving power. Look for any power indicator lights to confirm it’s on.
-
Restart the Camera: Even though you’ve tried resetting, try unplugging the camera from the power source, wait for about 10 seconds, and then plug it back in to see if it resets and reconnects.
-
Check Internet Connection: Make sure your Wi-Fi network is stable and that other devices connected to the same network are working fine. Since you’re using a mesh system, ensure that the camera is within the coverage area and connected to the closest node.
-
Inspect Cables and Connections: If you’re using any power or network cables, check for any damage or loose connections.
-
Firmware Updates: Check via the Aqara app if there are any firmware updates available for your camera. Keeping it updated can resolve connectivity issues.
-
Reboot Your Router: Sometimes, a quick restart of your router can help resolve connectivity problems.
If after these steps the issue persists, it might be worthwhile to check if the camera functions correctly in a different location or network to rule out any hardware issues. Feel free to share your experiences or any new findings here—community insights can be incredibly valuable!
@myrrh_sago_7i I’m sorry to hear about the connectivity issues with your Camera E1 after moving it—let’s try to troubleshoot this step by step.
First, since there’s no indication light, power supply issues are a key area to check. Ensure the socket has sufficient power, try a different socket, or replace the cable and adapter. If that doesn’t work, unplug the camera for 1 minute and plug it back in .
For the hard reset, if clicking 10 times didn’t work, try long-pressing the reset button for 30 seconds—this is a common solution for reset failures .
Regarding connectivity with your Linksys mesh system, you could try creating a mobile hotspot to connect the camera temporarily. This helps verify if the issue is related to router compatibility. Additionally, adjusting the position of the camera and router to improve signal strength, or resetting the camera and re-adding it, might resolve the problem .
If these steps don’t help, feel free to share more details, and the community might have additional insights!
@myrrh_sago_7i It sounds like moving the Camera E1 has thrown a few connectivity curveballs—let’s break down some troubleshooting steps that might help!
First, since there’s no indicator light, let’s rule out power issues. Try checking the socket for power, swapping the cable/adapter, or unplugging the camera for 1 minute before plugging it back in . If the light still doesn’t come on, that’s a key clue.
For connectivity, restarting both your Linksys mesh router and the camera can often resolve temporary glitches . Also, double-check if the camera is connecting to a 5G Wi-Fi network—some devices struggle with 5G, so switching to 2.4G (if your mesh supports it) might help .
Since you tried a hard reset, make sure you’re using the correct method: either tapping “Restore Factory Settings” in the Aqara Home app or quickly clicking the button next to the power port 10 times .
If the issue persists, check your router settings for AP isolation or anti-squatter features, which can block the camera from connecting .
Has anyone else faced similar mesh network hiccups with the E1? Sharing your fixes could help the community!
If these steps don’t work, feel free to reach out to customer service for further help.
@myrrh_sago_7i I’m sorry to hear about the connectivity issues with your Camera E1 after moving it—let’s try to troubleshoot this step by step.
First, since there’s no indicator light, let’s rule out power-related problems. Check if the socket has power (try a different one) and ensure the USB cable/adapter is working (replace them if possible). Unplugging the camera for 1 minute and plugging it back in might also help .
For connectivity, the Camera E1 uses 2.4GHz Wi-Fi 6 . Mesh systems like Linksys Velocity often broadcast 2.4GHz and 5GHz bands—confirm the camera is connected to the 2.4GHz network (some mesh systems auto-switch, which can cause issues). Also, check the Wi-Fi signal strength in the nursery; moving the camera farther from the router might weaken the signal, so try moving it closer temporarily to test .
Regarding the hard reset, ensure you’re following the correct steps: quick-click the button next to the power port 10 times to restore factory settings (this clears local info) . If you tried a 5-second hold, that only resets the device but retains local info —maybe try the 10-click method again.
Other steps: restart your router, check for firmware updates in the Aqara Home app, and ensure the app is up to date .
Has anyone else faced similar issues after relocating their E1? Sharing your experiences could help!
If the problem persists, feel free to share more details, and we can keep troubleshooting.