Aqara Doorbell G410 stops recording events

My Aqara Doorbell G410 is wired. HomeGuardian is active. Cloud Event Video is enabled. Live view works normally. The doorbell uploaded event videos from 18 June (installation date) until 24 June. Since 25 June no new cloud event videos are created, although doorbell events still occur. How do fox this?

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I would try restarting the doorbell and your network.

Have you tested if local recording still works?