Aqara FP300, always Presence

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I recently purchased the Aqara FP300 sensor, but from the very first day of use, I noticed a major issue. The device constantly remains in “Presence” mode, even when no one is in the room. In fact, it can stay in this state for 10 hours or more without any actual presence detected.

Is this really the level of performance we are expected to accept from such devices? Is this the quality we are paying for?

I have always trusted Aqara as a brand known for delivering high-quality and reliable products. However, this is now the second Thread-enabled sensor I’ve purchased that is experiencing the same issue. This is quite disappointing and raises serious concerns about product reliability.

At this point, I would like to know what solution you can offer. How can this issue be resolved?

I look forward to your response.

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Do you have any fans, ultrasound humidifiers, AC or ovens in the room? Or is the FP300 mounted really close to a window or a radiator?

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Hi there, our support team will reach out to you within the next 2 working days. Please keep an eye on your inbox. Thanks!

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Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!