Aqara G100 update v4.5.20_0006 brinks the camera in restart loop

Aqara Products
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1

Hi everyone,

i have 6 Aqara camera , 4 of them are G100.

all of my G100 cameras received the latest firmware update v4.5.20_0006 I went ahead with the update — it downloaded and installed fine, reached 100%, and the camera showed “restarting.” But after that, one camera, it went offline and now it’s just stuck with a flashing yellow light.
The other 3 are updated and work as expected.

Here’s what I’ve tried so far:
• Held the reset button for 10 seconds – it flashes purple briefly but then goes is restart loop
• Removed the camera from the Aqara app and from Apple HomeKit
• Restarted my router
• tried power cycling

None of these steps worked — the camera just keeps flashing yellow and shows in the app for pairing but after 5 seconds it restarts , so setting up is impossible

Is anyone from Aqara support is reading this, is there a way to manually recover or re-flash the firmware? like i already see a similar issue with an older firmware

Thanks in advance!

1 Like
2

@Aqara_PM_Donie can you please help out?

3

Have you tried a factory reset?
According to the instructions: Press 10 times in a row → Restore to factory settings

4

Yes i tried it, and it doesn’t fix the firmware corruption issue after the update

5

Okay, then it’s probably best to create a support ticket.

6

thank you

i did opened a ticket to support

7

Hi, I’m facing the same issue.

I have 5 Aqara G100 cameras. 4 updated smoothly, but 1 G100 is stuck in a restart loop after updating to v4.5.20_0006 (flashing yellow light, never completes boot).

This is very similar to an issue I had previously with firmware v4.3.7, where the camera also went into a boot loop. At that time, Aqara support provided me with a firmware file and a recovery procedure, which successfully restored the camera.

For this current issue:

  • I tried using the same recovery file and method provided previously by Aqara
  • Unfortunately, it no longer works for this firmware version

So I’d like to ask:

:point_right: Is there a new or updated procedure to restore the firmware using the files provided by Aqara for v4.5.20_0006?

:point_right: Or is there a new recovery firmware specifically for this version?

Appreciate any guidance from Aqara or anyone who has managed to recover a G100 from this update loop.

8

I opened a ticket to support
they provided a link to download the recovery files for the older firmware 4.3.8
my advice is to open also a ticket
this way they acknowledge the issues

1 Like
9

Hi, I already have the recovery filed Here

The downgrade still failed and they suggested it was a hardware issue from the update.