Aqara G400 problems

[info1333]

Hi,

I installed the G400 yesterday on our front door and it’s been nothing but problems so far.

It’s connected by power, not PoE. The door is very close to the Fritzbox 5690 Pro. This router connects to two Unifi PoE routers upstairs (wired). I have a first gen HomePod in the living room updated to 26.4.

It works reasonably well, but not that great, via the app. But I bought it because it can run natively via Apple Home. Adding to Home was an issue to begin with; several times it’s claiming I’m on the wrong LAN - which is not true. But when disabling and enabling WiFi it then tends to add the camera to Home.

Unfortunately it rarely shows up on Home, but mostly claims there is No Response.

In the Aqara app, the camera feed IS there.

Someone pressed the doorbell when we were out and I could speak to him for a few seconds before getting disconnected.

All my other smart devices and lights are working wonderfully.

Is this an alpha-level product? Should I return it?

[mr8ballman]

Odd that different people have different issue. I am using it on WIFI and for most part working good. I am sure there is still bugs they are trying to get figured out.

[n1976jmk]

What is the specs of your transformer?

I asked because after 5-6 days of banging my head after reading a Aqara PM post for g400 power requirements. I was underpowered. I had a 24VAC 0.5a power supply that worked great for multi previous video doorbells so never thought of that being a possibility.

The doorbell requires 1.3a, my old transformer only did 0.5a. My new transformer does 1.6a, I’ve been rock solid since 8am est this morning when I switched it to the newer more powerful PS!!!

Good luck!

[DEChrisE]

I also assume like @n1976jmk that your power of the transformer maybe is too weak !
Can you please show us which power supply you are using @info1333 ?

[mr8ballman]

I thought I read that he was ruining this on POE not the doorbell powered

[n1976jmk]

He didn’t specify how it’s powered

[info1333]

Thanks! It’s powered by a Dutch standard: 8 volt / 1 ampere.

[n1976jmk]

Hi @info1333 , please take a look at this post the other day by DONIE an Aqara PM, he talks about power specifications and that was my issue. Seems he says yours is too low too but please read and confirm for yourself. URL to post here →

The wired power specifications for G400 doorbell

After the G400 doorbell was launched, some users reported that using an 8VAC power supply could not drive the doorbell properly (especially when starting the infrared light at night, it would immediately restart). Among them, European users gave the most feedback, and we have collected some power specifications that cannot drive the doorbell properly, as shown below: [image] [image] [image] The official power specifications for G400 are 8-24V AC 1.3A 50/60Hz or 8-24V DC 0.8A, which means th…

[info1333]

Thanks! It’s 8V / 1a. Mine is integrated in the overall house circuits.

The product asks for:
8-24V AC, 1.3A 50/60Hz or 8-24V DC, 0.8A

Is 1a too little?

[n1976jmk]

hi @info1333, unfortunately that is what Donie, the PM from Aqara is saying in that post I linked above. .1a is too low :(, need at least 1.3a. see screenshot of where he speaks about it below, dont feel bad, I had to replace mine too, and it was just 0.5a :(.
Thanks!

[n1976jmk]

can someone mark this response above as ‘solved’ for the post for us? thanks!

[Caroline_Zzz]

of course

[AqaraBot]

Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!