Aqara G410: No doorbell ring events in event history (SD card recognized, wired power) – only loitering shows up

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Hi everyone,

I’m using an Aqara Video Doorbell G410 and I can’t get doorbell ring events to show up in the Aqara app’s Event History / event list .

Setup:

  • Device: Aqara Video Doorbell G410 (with repeater/chime)
  • microSD card: inserted and recognized in the app (I can see used/free storage)
  • Power: wired / continuous power (not battery)
  • Recording mode: Event video + loop recording
  • Cloud subscription: none (I want to rely on the SD card)

Issue:

  • When someone presses the doorbell, I do not see any “Doorbell ring” event in the event history (and no local SD event clip linked to ringing).
  • The only thing that consistently appears in the event history is Loitering (lingerer detection).
  • “Doorbell ring” detection is enabled in settings.

Questions:

  • Is there a separate setting I’m missing (e.g., “record on ring” for local SD events), or is this a known firmware/app limitation/bug on the G410 without a cloud plan?
  • If anyone has ring events working locally (SD), could you share your exact settings (Android)?

Thanks in advance!

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@felix3 It seems the issue might be related to your recording mode settings. According to community discussions, integrated event videos (like doorbell ring events) are saved to the Aqara Cloud by default. To save them to the SD card, you need to enable Continuous Recording mode instead of Event Recording. You can then check Playback > Local Video in the Aqara app to view the recordings .

Additionally, for SD card storage issues, switching to Continuous Recording is also recommended as a troubleshooting step for ensuring event capture . Since you’re using wired power (which supports Continuous Recording for G410), you can try adjusting this setting to see if doorbell ring events start appearing in the local SD card recordings.

This information comes from community discussions and user experience summaries and may vary by environment. Please verify carefully.

If the issue persists after adjusting the recording mode, you can contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:

This will be more efficient. If you do not have an Aqara Home account, “Please click here” to create a ticket.

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