Aqara G5 Pro POE no longer provides POE

Developer Hub
,
1

my Aqara G5 POE camera is mounted outdoors on my porch. Last night there was a powerful thunderstorm with lightning. This morning my camera was off line. After much troubleshooting I discovered that the camera no longer receives power over Ethernet. It is dead unless I plug in power over the USB port.

I ruled out POE injector malfunction by exchanging it for another injector. The camera connects to my network and provides a video image but only when powered over USB. The “power” indicator light on the injector continuously flashes green. This is supposed to indicate “abnormal power supply”.

I assume that this means the problem lies with the camera itself, likely in some way related to the storm.

2

After video documentation of the problem Aqara has notified me that they are sending me a replacement camera. I’m really very pleased with tech/customer support. The response was prompt and gratifying.

1 Like
3

Are the same as the OP? Two different usernames.

4

I made both posts. But I have no idea where the “aisle_urgent_71” came from. ???

5

I just figured it out. That second email address is a “hidden email” generated by Apple “hide my email”.