So lately my Aqara Hub M2 keeps randomly disconnecting from my network. One minute it’s working and triggering automations just fine, and the next it’s completely unresponsive in the Home app. Super frustrating, especially when you’re relying on it for things like door sensors and camera alerts.
Here’s what I’ve tried so far:
- Rebooted the hub (like ten times now)
- Switched it to a different Ethernet port/router
- Updated both the firmware and the Aqara app
- Even did a full reset and re-added everything
Still having the same issue after a few days. What’s odd is that all other devices on the network are stable, so I’m not convinced it’s a Wi-Fi problem.
Is this a widespread issue with the M2 hub or am I just unlucky? Anyone found any solid workarounds or permanent fixes? I’d really hate to switch systems after investing so much into the Aqara ecosystem.
Appreciate any insight!
@SmartThyme I’m sorry to hear about the connectivity issues you’re experiencing with your Aqara Hub M2. It sounds quite frustrating, especially after all the troubleshooting steps you’ve already undertaken. Based on the reference information, here are a few additional suggestions you might consider:
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Installation Location: Ensure that the Hub M2 is installed in a central location relative to your accessories to maintain stable communication. The hub should ideally be positioned within a straight-line distance of 2 to 6 meters from the router to ensure a strong Wi-Fi signal. Additionally, it’s beneficial to have the hub at least 1 meter above the ground.
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Network Connection: Make sure the hub is connected to a 2.4GHz Wi-Fi network, as the Hub M2 does not support 5GHz. If your router supports dual-band, temporarily turning off the 5GHz network might help.
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Firmware and App Version: Double-check that both your hub’s firmware and the Aqara Home app are up to date. This can sometimes resolve connectivity issues.
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Zigbee Network: If you’re using Zigbee devices, ensure they are within effective range for communication with the hub. You can check this by moving them closer and seeing if the connection stabilizes.
If these steps don’t improve the situation, it may be helpful to reach out to Aqara’s customer service for more tailored support. You can do this via the Aqara Home App (Profile > Help & Feedback > Customer Service) or by creating a ticket here. Engaging with the community here might also yield additional insights or similar experiences from other users. Good luck, and I hope you find a solution soon!