Aqara Hub M3 - matter in Google HOME offline

Everything Matter
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1

Connected M3 with Google Home successfully and see the device in google home but it’s offline.

On Aqara iOS Home app it works, works also on ios Home app and hub is online there but not in google home (app is updated, hib firmware upgraded as well). Devices are connected to the same local network. Tried multiple restarts - didn’t help. Rather not signal strenth or matter protocol requirements as it was added successfully to google and it’s visible in aqara app - the only problem is with visibility in Google Home. Tried both on wifi 2.4 and 5 - didn’t work on either. Tried with ethernet cable - didn;t work. I’m out of ideas atm.

2

@pat_kowalski You seem to be experiencing an issue where Hub M3 shows offline in Google Home despite being online in the Aqara Home app. Maybe our Aqara Experts can help you @Creator @Expert @Moderator , or you can contact customer support for assistance. Contact the Aqara Home App Customer Service Team (Home > Help & Feedback > Customer Service) or scan the QR code:

400×400 9.45 KB

This will be more efficient. If you do not have an Aqara Home account, “Please click here” to create a ticket.

3

Hello, I also don’t see any of the equipment I have connected to the application that is not intended for the European region in Google.