Aqara Roller Shade Driver E1 - Scenes Not Working (Manual Control OK)

Aqara Products
,
1

I’m having an issue with my Aqara Roller Shade Driver E1.

Problem:

Manual controls (Open / Stop / Close) work perfectly from the Aqara Home app, but the scene buttons at the bottom of the device page (Scene → Open / Close) do not work at all. Nothing happens when I tap them.

What I’ve tried (everything is properly configured):

  • Factory reset of the Roller Shade Driver E1 :white_check_mark:
  • Re-paired successfully to my Aqara M3 Hub :white_check_mark:
  • Firmware of the Roller Shade Driver is up to date :white_check_mark:
  • Aqara Home app on Android is up to date :white_check_mark:
  • Aqara M3 Hub firmware is also fully up to date :white_check_mark:
  • Re-created the scenes from scratch after positioning the shade manually :white_check_mark:
  • Tried recalibrating the motor :white_check_mark:
  • Tried reinstalling the app :white_check_mark:
  • Tried creating automations (they work fine)

Additional notes:

  • The issue only affects the scene buttons (“Open” / “Close”) at the bottom of the shade control page.
  • Manual control continues to work fine.
  • Automations using the shade also work.
  • This seems to be a scene module bug specific to this device.

Any ideas or fixes? Anyone else experiencing the same issue?

Thanks in advance!

2

@Marc3k It sounds like you’ve been quite thorough in troubleshooting your Aqara Roller Shade Driver E1! Given that you’ve already tried a factory reset, re-pairing, and even recalibrating the motor without success, it does seem like you might be encountering a bug related to the scene functionality in the Aqara Home app.

From what I can gather, the Aqara Roller Shade Driver E1 supports various automation and scene settings through the Aqara Home App. Since automations are working fine for you, it would indicate that the device and hub are communicating correctly, which suggests that the issue might be isolated to the scene execution part of the app.

Here are a few additional suggestions you might consider:

  1. Double-check Scene Configuration: Ensure that the scenes are correctly configured and saved. Sometimes, a minor step might be overlooked.

  2. App and Device Logs: If possible, check the logs on the Aqara Home app to see if there are any error messages when you attempt to run the scenes.

  3. Community Feedback: Since this might be a bug, reaching out on the Aqara community forums or groups might help you connect with others facing the same issue. They might share a workaround or a temporary fix.

  4. Report the Bug: Consider reporting this issue to Aqara so they are aware of it. This might help in getting a fix in future updates.

If you continue to have issues and need further assistance, please reach out to the Customer Service Team via the Aqara Home App (Profile > Help & Feedback > Customer Service) or scan the QR code:

Customer Service
Customer Service400×400 9.45 KB
. If you don’t have an Aqara Home account, please click here to create a ticket. I apologize for any inconvenience this may have caused.

I hope these steps help, and feel free to keep us updated with your progress or any solutions you find!