I have just bought the Aqara Touchscreen Dial V1 and love it so far. The hardware is fantastic.
However, the support for Aqara own devices is very limited!
I was surprised to see that even the Wall Outlet H2 UK is not supported which seems like a bit oversight.
When will the Touchscreen Dial V1 be updated to support new or additional Aqara devices?
Hi there, could you update to the latest hardware and try again?
If it still doesn’t work, please reach out to us.
When you say “hardware”, do you actually mean firmware?
Both were bought in the last couple of weeks so I assume they are the latest hardware.
Both are running the latest firmware (at least according to the Aqara app). I have tried the Wall Outlet H2 UK in both Thread and Zigbee mode.
If you agree, could you please provide me with your Aqara account? I can send you an Aqara account authorization request. After you agree to authorize it, I can check your specific devices. Let’s test again, because currently we have tested that the H2 wall outlet can be used.
Yes I can do. I will send you a PM.
I have two H2’s. Both are in Thread mode because Zigbee mode doesn’t work on the Panel Hub S1 Plus either. Thread does work though.
I have tested in both Thread and Zigbee mode with the dial and neither show up.
If it helps, I can put one of them back in Zigbee mode for testing.
I have attached a screenshot of what devices do show up.
