Aqara U100 Knob Cover Replacement and Removal Tool

Aqara Products
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Hi Aqara Support Team,

I’m currently using an Aqara U100 in Indonesia. It works reliably by the way. The interior knob cover has become chipped, and I would like to replace the knob cover itself. To remove it I need the knob cover tool, but unfortunately my tool is already broken.

Right now I need to repair my door, so I have to uninstall the Aqara U100 first. However, I’m unable to proceed because I cannot safely open the knob cover.

Since I am located in Indonesia, could you please advise how I can obtain a replacement knob cover tool and a replacement knob cover part? Please let me know whether these parts can be shipped to Indonesia or if there is a local distributor or service channel I should contact.

Thank you.

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Hi @budi_hoo , did you already contacted the Aqara support? But atm there’s Chinese New Year :red_gift_envelope:- so it might take some time till you get a response.
But mostly it’s difficult to get spare / replacement parts- normally the lock is sold completely but sometimes Aqara can help you with some missing parts! I would try the support first - or look on some platforms where you can get a defective or used lock with your missing or needed parts

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Hi, thanks a lot for the reply and for the helpful suggestions, I really appreciate it.

Yes, I’m planning to contact Aqara support directly. Just to confirm, do you mean the official email support when you mentioned “support”? I want to make sure I’m reaching the right channel.

Thanks again for taking the time to respond.

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Hi yes, would use this email: support@aqara.com