I purchased a U200 lock through a Kickstarter campaign. A few weeks ago, I started noticing unusual behavior. When I try to lock or unlock it, the lock turns back and forth several times before completing the action. This issue did not occur when I first started using it. I have tried recalibrating the lock both manually and automatically, but the problem returns within a day after calibration.
Does it do this when your door is open?
Does it do it ALL the time?
I experience this issue every time I lock or unlock the door, whether I use the keypad or the app. The door’s current state doesn’t affect the problem. Each time I press “unlock,” the lock rotates back and forth for a while before unlocking. The same thing happens when I lock the door.
The first U200 have sometimes issues with the gearbox and grease inside
is there anything I could do to fix the issue?
OK. So open the door and then lock/unlock and see if it has the same issue. This will tell you if there is an alignment/friction issue or if it is the lock itself.
I tested with open doors and I experienced the same issue
OK, so now you know it is the lock and not a friction issue. It is behaving like there is a friction issue though. Are you getting any error messages or notifications?
I don’t see anything unusual in logs - just “Locked sucessfully” / “unlocked from inside”. I can’t access device diagnostic logs tho.
So you can contact the support- maybe they can help . If it’s already out of warranty, then you might can repair it by yourself
Can you send me a video?
the sound you hear in first 1,5 second is the issue
what’s the best way to contact support?
I assume it’s the gearbox
Just by email support@aqara.com
I agree with @DEChrisE . It sounds like the gearbox is slipping initially.
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Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!
Ive had issues with the gear box too and i opened it up, cleaned and put brand new grease in it, works like a charm with low down time!
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