Aqara U200 - Questions regarding failed verification lockout

Aqara Products
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Hey there!
I’m using an Aqara U200 and yesterday I had my first “Verification attempts exceed limits” (or similar, mine is not english) message which lead to the lock blocking further login attempts. While that is “works as designed”, it leads me to two questions:

  1. In the Home app, I can configure a “lock time” - I assume that this is the time the lock gets blocked after 10 failed attempts. Is that correct? If so, how long is the period after which the “failed attempts count” gets reset (in other words: in which period do the failed attempts increment the counter)?
  2. The protocol only shows the final “Verification attempts exceed limits” message. Is there a way to configure a verbose logging which also logs the failed attempts? (I’d expect something like “1:23pm: failed login using keypad, number of failed attempts: 1” / “1:24pm: failed login using fingerprint, number of failed attempts: 2” and so on.

Kind regards
Peter

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@peter27 Hey Peter! Great questions.

For your first question, you are correct. In the Aqara Home app under “Settings” > “Failed Attempt Lockout,” the “lock time” you configure is indeed the time the lock gets blocked after 10 failed attempts . However, I couldn’t find information in the reference about how long the period is after which the “failed attempts count” gets reset. I’m sorry about that. Maybe our community members can chime in and share their insights. Let’s collaborate and see if we can figure this out together.

Regarding your second question, I didn’t find any relevant information in the reference either. Again, apologies. But I encourage you to keep an eye on the community as others might have some ideas or experiences to share.

If you have any suggestions or ideas for improvement, you can submit manual customer service feedback. This helps us make our products even better.

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