At certain times of the day, my U50 lock goes offline, and I’m not sure why. It’s connected to my M2 Hub which is upstairs on the opposite side of the house. Could the distance be cause the issue?
Looking for suggestions. Thanks!
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@dan_jae It’s really inconvenient when your U50 lock goes offline occasionally! From your description, the distance between the lock and the M2 Hub might be a key factor. According to the troubleshooting guidelines, for U50 locks bound to an Aqara hub, if there’s a gateway (hub), you need to check if the connection status with the gateway is normal and whether the distance is too far. Since your hub is upstairs on the opposite side of the house, the distance could indeed affect the signal stability. You might try moving the hub a bit closer to the lock to see if it improves. Have you also noticed if the offline periods happen when other devices are using the network heavily? Feel free to share more details, and we can discuss further
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