It took me several attempts to correctly install this lock. Many times I received the Test Failed alert. Has anyone else had this much trouble?
@dan_jae I’m sorry to hear about the difficulties you’ve faced with the installation of your Aqara U50 lock. You’re not alone in this experience, as installation can sometimes be tricky.
To help address the “Test Failed” alerts, here are a few steps that might assist you:
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Calibration: Make sure to follow the calibration instructions carefully. In the Aqara Home app, navigate to the Smart Lock U50 page, then go to Settings and follow the guidelines to re-calibrate the door lock’s angle. Manually close and lock the door indoors, wait for 3 seconds, and the lock should re-calibrate its angle. Then, unlock and test it again.
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Installation Guide: Double-check the installation steps in the Aqara Home app or scan the QR code provided in the user manual for a detailed installation video. This might offer a clearer visual guide to ensure everything is set up correctly.
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Incorrect Positioning: If the locking position seems off after the auto-locking function is enabled, make sure everything is correctly aligned and recalibrate if necessary.
If these steps don’t resolve the issue, consider reaching out to the community for more insights or contacting Aqara’s support team for additional guidance. Sharing your experiences and solutions could also help others facing similar issues. Good luck with your lock, and feel free to share further updates or questions!
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The U50 was the first Aqara device I installed, and it went smoothly for me. (I think it was last December.) Sorry you’re having issues.