I am trying to configure network configuration, but it errs 10004 when I try. I’ve never been able to get it to connect.
Hello, and welcome to the forum!
If you are encountering Error Code 10004, it specifically refers to a failure in sending network access information to the device. According to the Aqara SDK Documentation, this error means:
Please check whether the device is waiting for network access (code: 10004) Failed to send network access information
Essentially, the app is unable to hand over your Wi-Fi credentials to the doorbell.
Are you trying to change the network settings via the existing device menu, or are you adding the camera as a new device after a factory reset? It is often more reliable to perform a network reset by holding the reset button on the Chime for 10 seconds and then adding it from scratch. If the network reset does not work, you can try performing a factory reset instead. Restore the factory settings by pressing the button 10 times quickly.
First, though, double-check that you have entered your Wi-Fi password correctly. Even a small typo can trigger this communication failure.
The G4 only supports 2.4 GHz networks. If your router uses the same name for both 2.4 GHz and 5 GHz, try disabling the 5 GHz band temporarily during the setup process.
On your smartphone, go to Settings → Aqara Home App and ensure that “Local Network” (on iOS) or “Location Services” (on Android) is toggled ON. Without this, the app cannot “see” the doorbell to send the info.
I hope this helps! Let us know if the reset or the local network permission solved it for you.
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I had to go into wifi settings while in the aqara app and it was trying to connect to the internet through the doorbell cam lmao. I connected without internet and it worked. The doorbell cam is now connected
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Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!