Aqara W500 factory reset

The device is not responding to the 10 quick presses on the top button. I need to reset and change the protocol to set the value for the external temp sensor.

Hello @mikael_b
If you need a factory reset, then here is the algorithm:
Press 2 times, pause, press 10 times the ra button.
If you need a network settings reset, here is the reset algorithm:
Press 2 times, pause, press and hold for 5 seconds.

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I had the same problem, and even a factory reset didn’t help — neither the 10x button press nor any other method worked. I ended up replacing it with another one Robert

Did you replace with the same model? The reset works sometimes but the factory reset never.

@mikael_b @rkoperdak

The reset works without fail.

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Yes, I replaced it with the same model. None of the resets worked.