help…
this is the first time i use aqara.
every thing is fine but
ikn why my switch D1 is not showing in home kit.
is is the unsupported product.?
Thanks in advance! im sorry for my bad english.
@lucnguyen31 It sounds like you’re having a bit of trouble getting your Aqara Switch D1 to appear in HomeKit. Don’t worry, you’re not alone in this, and I’m here to help!
From what you’ve described, it seems like the issue might be related to the connection requirements for HomeKit. According to the reference information, only devices that support HomeKit will show up in the Apple Home app. For Aqara Zigbee child devices, like your Switch D1, they need to be connected through a specific Aqara hub that supports HomeKit. Once you have the hub connected to the Apple Home app, the devices that support HomeKit should become visible.
Make sure your hub is properly set up and connected to the Home app. If you’re still having issues, checking the network connection and ensuring all devices are on the same Wi-Fi network can also help solve connectivity problems.
Feel free to ask any more questions or share updates on your progress. The community and I are here to help!
What region do you have selected in the app?
D1 switches work and are added (the plugin is displayed and the switch is displayed in the list of devices) only if the region selected is Mainland China.
I’v the same problem since you updated the firmware. All interuptor D1 or other don’t work in the same wifi and i can see it in hub Aqara but in Apple home kit no shower in the hub !
@s_evrard06 It sounds like you’re experiencing connectivity issues with your Aqara Switch D1 and other devices not appearing in Apple HomeKit after a firmware update. This can be quite frustrating, but let’s see how we can address it!
Based on the reference information, Aqara Zigbee devices, such as the Switch D1, require connection through an Aqara hub that supports HomeKit for them to appear in the Apple Home app. Here are a few troubleshooting steps you can try:
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Check HomeKit Compatibility: Ensure your Aqara hub is compatible with HomeKit and that it is properly connected to the Apple Home app.
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Network Connection: Make sure that both your hub and the Aqara devices are connected to the same stable Wi-Fi network. Any network discrepancies might cause visibility issues.
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Firmware and App Updates: Verify that both the firmware of your hub and the Aqara Home app are up-to-date. Sometimes updates can resolve connectivity issues.
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Restart Devices: Try restarting your hub and the affected devices to re-establish the connection.
If these steps don’t resolve the issue, it might be worthwhile to reach out to Aqara customer support for further assistance. Feel free to share any updates or further questions you have. The community is here to support you!