I have a few automations set based on “away mode arm” and “away mode disarm”. Where the arming and disarming works stabile via geofencing, the automations on away mode are highly unreliable. I have got them to work, but then after a few weeks they fail again completely. Is this a known topic and are actions undertaken?
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@email_koen It sounds like you’re experiencing some challenges with the reliability of automations linked to the “away mode” in your Aqara system. Based on the information available, there are a few general troubleshooting steps you might consider:
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Recreate Automations: If the automations aren’t working as expected, one suggested approach is to delete them and set them up again. This has been noted as a potential solution for automation issues.
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Network and Device Check: Ensure that your devices are connected to a supported Wi-Fi network, such as 2.4G. If your router is dual-band, make sure the 2.4G and 5G WiFi names and passwords are different to avoid conflicts.
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Router Settings: If you have an ASUS AX series router, check to see if the WiFi Agile Multiband and Target Wake Time modes are enabled. Disabling these might help improve connectivity.
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Contact Support: If these steps don’t resolve your issue, reaching out to Aqara’s support via email at support@aqara.com for further assistance is advisable.
While the reference information suggests these steps, please note that specific assistance from support might be needed for persistent issues. I hope this helps, and feel free to share any further experiences or ask more questions. The community and I are here to help!
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@email_koen I’m sorry to hear about the frustration with your away mode automations—unreliable performance can definitely throw a wrench in your smart home setup. From the reference information we have, there isn’t specific content addressing the reliability of automations tied to “away mode arm/disarm” directly.
If you haven’t already, you might want to check the community for other users who’ve shared similar experiences—sometimes collective troubleshooting can uncover workarounds. For a more tailored solution, reaching out to our customer service team would be a good step. They can help dig into the specifics of your setup and provide further guidance.
Thanks for bringing this up—sharing these challenges helps the community grow! If you have more details to add, feel free to post them here—others might have insights too.
If you’d like to provide feedback or seek further assistance, please contact the Customer Service Team via the Aqara Home App (Profile>Help&Feedback>Customer Service) or scanning the QR code:
@email_koen I’m sorry to hear about the trouble with your away mode automations—unreliable performance can definitely be frustrating. From the reference information we have, there isn’t specific coverage of this being a known issue or actions taken.
If the geofencing itself is stable but the automations tied to away mode arm/disarm are failing over time, you might want to check if there are conflicting conditions in the automation setup (e.g., mutually exclusive triggers or device state conflicts) as outlined in troubleshooting tips for unmet conditions .
Since this isn’t directly addressed in our current resources, sharing your experience with the community could help others who might have similar issues. If you’d like to provide feedback or seek further assistance, please contact our Customer Service Team via the Aqara Home App (Profile>Help&Feedback>Customer Service) or by scanning the QR code:
Thanks for bringing this up—your input helps us keep improving!