I purchased a motion sensor p1 from tapbao, but somehow I can’t get it to show up on the app. The hub says it paired successfully but the device can’t be shown in the aqara app.
Anyone else with similar issue?
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@xiangpan64 It sounds like you’re experiencing a connectivity issue with your Motion Sensor P1. Let’s see what could be causing this. According to the reference information, there are a few common reasons why the Motion Sensor P1 might not show up in the Aqara app even though the hub indicates a successful pairing:
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Operation Error: Ensure that you’re following the correct steps in the Aqara Home app to add the device. You can try removing and re-adding the device through the “Add Device (Accessory)” feature in the app.
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Distance from Hub: Sometimes, the accessory might be too far from the Hub. Try moving it closer and attempt the pairing process again.
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Hub Capacity: Check if your hub has exceeded its device limit. If there are more than 32 accessories connected, you might need to remove one before adding a new device.
If none of these solutions work, I would recommend checking the battery status or considering the possibility of device malfunction. Feel free to share more details or ask any follow-up questions, and perhaps others in the community can share their experiences with similar issues.
@xiangpan64 I’m sorry to hear you’re having trouble with your Motion Sensor P1 not showing up in the app even though the hub says it paired successfully. Let’s check some possible reasons based on common issues with this sensor:
First, it could be an operation error—you might want to try adding the accessory again following the app instructions step by step . Second, the sensor might be too far from the hub; try moving it closer and re-pairing . Third, if there are more than 32 accessories connected to your hub, that could cause recognition issues .
Have you tried these steps yet? If not, give them a shot and see if it helps. Also, if anyone else in the community has experienced this, sharing your solutions would be really helpful!
If the problem persists, feel free to reach out to customer service through the Aqara Home App (Profile>Help&Feedback>Customer Service) for further assistance.
@xiangpan64 It sounds like a tricky situation where the hub confirms pairing but the app isn’t showing the device. Let’s try a few steps based on common solutions for the Motion Sensor P1:
First, re-adding the device might help—sometimes there could be a minor operation error during the initial setup. Follow the app’s “Add Accessory” instructions again carefully .
Second, check if your hub has more than 32 accessories connected. If so, that could prevent the sensor from appearing in the app .
You can also verify communication: press the sensor’s reset button. If the hub says “Normal link confirmed,” the connection is working, but the app might need a refresh or re-add. If there’s no prompt, move the sensor closer to the hub and try again .
Have you tried these steps? Maybe others in the community have faced similar issues—feel free to share your experience!
If the problem persists, you might want to check the battery or ensure the sensor isn’t on a metal surface (though these are more for detection issues). Let us know how it goes!
@xiangpan64 It sounds like a tricky situation—having the hub confirm pairing but not seeing the device in the app can be confusing. Let’s check a few things that might help.
First, there could be an operation error. Try re-adding the accessory following the app’s “Add Device (Accessory)” steps again: open the app, tap “Home” > “+” > select “Motion Sensor P1” and follow the instructions. If adding fails, moving the sensor closer to the hub might help .
Another possibility is that the hub has more than 32 accessories connected, which can cause detection issues . You might want to check the number of devices linked to your hub.
If you’ve already tried these, feel free to share more details—like whether the blue light flashed during setup or if you reset the sensor—and the community might have more insights. Have you noticed any other unusual behavior with the sensor or hub?
Hope this helps, and looking forward to hearing how it goes!