Hi i purchases aqara blind driver e1 , but during pairing process said wromg region. Your support corrected the region but i am unable to repeat pairing process simce the 5 second reset button procedure is not working. The accesory does not enter pairing mode
Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.
If other members have any suggestions or insights on this topic, feel free to share!
Hey there and welcome to the forum.what region ask to pair?also do you have an Aqara hub?because you need an hub for the same region in order to pair it.you can’t use an hub for specific region and then change region to pair that device as will not work
Hi. Thank you for your reply. I bought all devices from the same retailer, 3 blind drivers and the hub . All woking fine. I was able ro perform the pairing process for the new one., but as sson the support changed the region the 5 second reset button procedure is not there anymore!
Did you try to unplug you hub and plug it back?also try an reboot of your phone my be there is something weird happening on android with Aqara home app.there is no reason why you couldn’t pair them if they all use same server
Hi, which region are you using and where you bought the device?
If you changed the server to another region, the device isn’t officially made for, it could be that the Aqara blocked it for that region. You need to contact the support and they can unblock your device by device ID…
But it might take some time atm - in China there’s public holiday atm!
2 Likes
What happens if you hold the rest button for 5 seconds? What does the LED do?