I noticed a bug with the apps when using a third-party hub connected via Matter.
The app only shows 30 child devices, even though more are available.
For example, I currently have 65 devices connected. They all work properly through Matter, but:
The device counter is stuck at 30
When opening Child Devices, only 30 devices are displayed
Could you clarify if this is a UI limitation or an actual bug?
Thanks!
@Marc3k Hey there! Thanks for bringing this to our attention. I’m afraid there isn’t any relevant information in our reference materials to determine whether this is a UI limitation or an actual bug.
This is a great opportunity for our community to collaborate. If others in the community have encountered similar issues or have any insights, please share them.
If you have any suggestions or if you think this needs improvement, you can submit manual customer service feedback. You can contact the Customer Service Team by Aqara Home App (Profile>Help&Feedback>Customer Service) or scanning the QR code:
Let’s work together to make our Aqara experience even better!
Hello, I’m sorry, but I’m not very familiar with the specific functionality of this feature module. I would suggest following the AqaraBot’s advice and submitting the bug to Customer Service. An Aqara staff member will then verify whether it’s a bug and investigate how to resolve it.
@Marc3k Thanks for sharing your experience and bringing this to our attention! It’s valuable to hear about the behavior you’re seeing with the third-party hub connected via Matter. After checking the available reference information, we couldn’t find specific details about a 30-device limit for child devices in this scenario, so we can’t confirm if it’s a UI limitation or a bug at this time.
If you’d like to provide further details or suggest improvements, please submit feedback through the Aqara Home App (Profile>Help&Feedback>Customer Service) or by clicking here to create a ticket. This helps the team gather more insights.
We also encourage other community members to share if they’ve encountered similar issues—collaboration often helps clarify such situations. Thanks again for contributing to the discussion!
@Marc3k Thank you for sharing your observation and providing the details. Currently, the reference information available doesn’t cover the scenario of a third-party hub connected via Matter showing only 30 child devices. We appreciate you bringing this to our attention!
If you have further suggestions or need to report this issue, please feel free to submit feedback through the Aqara Home App (Profile>Help&Feedback>Customer Service) or by scanning the QR code:
We also encourage other community members who might have encountered similar situations to share their experiences—collaboration helps us all!
Thanks again for your contribution to making Aqara better.
@Marc3k Thank you for sharing this observation—It’s helpful to hear about your experience with the third-party hub connected via Matter. Currently, the reference information available doesn’t include details about a 30-device display limit for child devices in this scenario, so we can’t definitively clarify if it’s a UI limitation or a bug at this time.
If you have suggestions for improvement or need further assistance, we recommend submitting feedback through the Aqara Home App (Profile>Help&Feedback>Customer Service) or scanning the QR code:
We also encourage other community members to share if they’ve encountered similar issues—collaboration helps us all troubleshoot better!
Thanks again for bringing this to our attention.
