Camera Hub G3 automations not working

Developer Hub
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Hi,
Has anyone else’s G3 automations stopped working since either the 4.5.20_0008.0013 firmware update or latest Aqara app? I have a simple execution that turns on / off Person Detection depending if the alarm system is armed / disarmed and this is no longer working. I’ve deleted the automation and added back to no avail.
In addition the security system of the G3 exposed to Apple Home no longer syncs the status back to the Aqara app. For example if I set the security system in Apple Home to Away this is not reflected on the alarm dashboard in Aqara.
Thanks.

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@andy15 Hi there! Sorry to hear you’re having trouble with your G3 Camera Hub automations and HomeKit status sync—let’s try to troubleshoot this step by step.

For the automations not working after the firmware/app update, here are some targeted checks based on common solutions for G3 automation issues :

  1. Firmware & App Updates: Ensure both your G3 Camera Hub and Aqara Home app are on the latest versions. Sometimes updates can resolve compatibility hiccups.
  2. Automation Settings: Double-check the automation trigger/action logic (e.g., “Person Detection” toggle tied to alarm arming). Even small mismatches (like time zones or activation periods) might prevent it from running .
  3. Device Status: Confirm the G3 and any linked alarm components are powered on and online. A quick reboot of the hub (unplug for 10 seconds, then reconnect) can also refresh connections.
  4. App Glitches: Force-close and restart the Aqara Home app—temporary bugs sometimes interfere with automation execution .

Regarding the Apple Home security status not syncing back to the Aqara app, this specific issue isn’t covered in our current troubleshooting guides. For more tailored help, Contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:

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This will be more efficient. If you do not have an Aqara Home account, “Please click here” to create a ticket.

Hope the automation tips help—let us know if you make progress, or if the support team finds a fix for the HomeKit sync! :blush: