Camera Hub G5 Pro goes offline during two-way audio (voice not transmitted)

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Hi everyone,

I’m using an Aqara Camera Hub G5 Pro (Wi-Fi) connected to a FRITZ!Box 7530 router.

Whenever I try to talk through the camera using the Aqara Home app, the camera quickly goes offline — and the person on the other end doesn’t hear my voice at all.

My Wi-Fi signal strength shows between -55 and –72 dBm in the app. Video streaming works fine, but the problem happens as soon as I press the talk button.

I’ve already:
• Updated the camera to the latest firmware
• Checked microphone permissions in the Aqara Home app
• Restarted both camera and router

The issue still persists.

Could this be related to weak Wi-Fi, or is it a firmware issue? Any official guidance or fix would be appreciated.

Device: Aqara Camera Hub G5 Pro (Wi-Fi)
Firmware: 4.3.8_0006.0017
Router: FRITZ!Box 7530 (dual-band, Germany)

Thanks in advance!
– Adam

2 Likes
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Hi,

You could try running a quick Wi-Fi survey to check if your current Wi-Fi channel has a lot of interference from nearby networks.

A Wi-Fi survey basically helps you see which channels are crowded and which ones are cleaner ; this can help you pick a better channel for a more stable connection. You can do this with tools like WiFi Analyzer on Android or NetSpot on Windows or Mac, which will show you a graph of nearby signals.

You can also try disabling WPA3 and switching to WPA2 only, as some devices have compatibility issues with WPA3.

I’d still recommend contacting Aqara technical support so they can check the exact cause of your disconnection issue in the logs

3

Just for a data point are you on android or iOS? I’m not able to replicate this with mine.

You should definitely open a support ticket as this sounds like a defect (probably edge-case, but a bug nonetheless).

4

I am on iOS.

Aqara contacted me already by mail.

I am curious which solution they will find for me.

5

I tried WPA2 but the signal didn’t improve….

6

I have several of the G5 Pro (WiFi) and tested 3 of them. They work just fine and I did not experience what you’re describing.

My signal strengths were -38, -47 & -55. I recommend @Marc3k suggestion I suspect it’s related to your network.

7

On your Router go to wifi, then wifi channel manualy adjust the channel, try a different channel for the 2.4 ghz network first, then the 5ghz, always start at 1, becuase 80% of users have stock isp routers and not seen one yet on channel 1.

8

I checked the usb-c cable and it seems my 5m long cable makes the problem. I tried a three meter long cable and it works better. The problem is I need a five meter long cable. So could it be it has something to do with the length of the cable? Any suggestions from you all here in the forum?

9

Yes, it very well could be. 15’ is the maximum length cable and when I tested out longer cables my WiFi would cut in and out and the G5 camera would reboot randomly every few minutes. I tested out several USB-C cables longer than 15’ and the same thing occurred. When I used a cable 15 feet or shorter the problems went away and the cameras worked perfect.

Here is a link to the thread where I posted about it. USB-C cable length

10

I must insist that I’m very disappointed about the issue with the cable length. I owned a camera from Reolink before with a 10 meter long cable without any issues. I only switched to Aqara behause of the Apple HomeKit Support.

11

Okay guys, I bought a new cable and probably a better one…it is even 7 meter long (the one before was 5m). It seems to work better even it is longer. So my new insight in this issue seems to be not the length of a cable is relevant. It seems to be the quality of a cable.

2 Likes
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And here is my recommendation …