Hi everyone,
I’m having persistent issues calibrating my **Aqara Roller Driver E1 ** and I’m hoping someone here (or Aqara staff) can help.
Problem
Whenever I try to set the open/close positions in the Aqara Home app, the setup fails with the error:
“Route setup failed, please try again!”
Because of this, I can’t complete the calibration. It returns to settings that it had before the calibration.
What I have already tried
- Fully charged the device
- Moved the curtain driver right next to the hub during setup
- Removed the device from the Aqara app
- Performed a factory reset (long press until rapid blinking)
- Re-added the device from scratch
- Checked and confirmed the app region (Europe)
- Verified hub firmware is up to date
- Checked mechanical installation (curtain moves smoothly by hand, no obstruction)
- Tested local button control (motor responds normally)
Despite resetting, the device sometimes retains its name/settings, which makes me suspect cloud or firmware-related state is not fully cleared.
Environment
- Aqara Home app (latest version)
- Region: Europe/Netherlands
- Hub: E1
- Curtain Driver E1 (track version)
Observation
The device connects fine and reports status/battery correctly, but route calibration consistently fails, even when placed very close to the hub.
If anyone has encountered this before:
- Is this a known firmware issue?
- Is there a way to force a deeper reset or re-initialize the route setup?
- Or is this likely a defective unit?
Any help or insight would be greatly appreciated.
Thanks in advance!
