Can't connect to the normal app

hello does anyone have the some problem with connecting the g410 to the normall app? i can add the device in apple home but if i want to to that in aqara app than it doesn’t work. I already reset the whole device but still it doesn’t work.

@9r7hsmj5gj You seem to be experiencing an issue with connecting the G410 to the Aqara app. You can contact customer support for assistance. Contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:


This will be more efficient. If you do not have an Aqara Home account, “Please click here” to create a ticket.