Changed Battery in Door/Win Sensor and Temp/Humidity Sensor

Aqara Products
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Hello,
I just changed the batteries in both my Door/Windor Sensor and my Temp/Humidity Sensor. When I look in the Aqara app under the Consumables tab neither are showing correctly. The door/win sensor the battery status is showing as “unknown”. The temp/humidity sensor is still showing the low battery status like before.

I have restarted my m3 hub several times as well as removed the devices and re-added them. I’ve refreshed the page in the app as well as closed the app and reopened. Any other suggestions on what I can do to correct this?

Note: When I look in the Apple Home app, the battery status for both shows 100%. Also, both seem to be working properly in both apps. As an example, the door/win sensor shows open or closed properly.

1 Like
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Hi @bmannausa - it just takes little time still the status is actually again - it won’t be immediately :enqjol2bgmcitcrmcmgdyz_61:

2 Likes
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Hi @DEChrisE. Thanks, I’ll give it some time, probably check again tomorrow. I’ll updated here either way.

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@DEChrisE I actually just got a notification that they updated. Thank you!

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Great :+1: you are welcome

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Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!