Chime of G400 doorbell not working

Aqara Products
1

We recently received our Aqara G400. The doorbell was installed two days ago, however, while the sound plays from the app when someone rings the doorbell, the Chime doesn’t do anything. We tried several USB C cable and chargers but no luck. The indicator light on the chime is also not turning on (it’s completely off). Holding the buttons to unpair, or trying to pair it doesn’t do anything either.

Can it be that the chime is broken, or is there a way to solve this?

2

Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.

If other members have any suggestions or insights on this topic, feel free to share!

2 Likes
3

Hi, sounds like it’s broken! If there’s also no light , it’s sounds it’s dead
Please contact the support - a replacement should be available soon :enqjol2bgmcitcrmcmgdyz_61: