Click Albums button but fail to open Screen caps/Videos, no response

Aqara Products
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1

Click Albums button but fail to open Screen caps/Videos, no response.

2

@becky_man It sounds like you’re encountering an issue where the Albums button is unresponsive when attempting to access screenshots or videos. Here are a few steps you might consider:

  1. Check SDK Initialization: Ensure that the sdkChannel parameter was correctly passed during the SDK initialization. Missing or incorrect parameters can lead to this kind of issue.

  2. Technical Support: If the above step does not resolve the issue, it might be best to reach out to the project manager or business contact at Lumi. They can assist further once a work order is submitted.

These steps are based on frequently encountered issues with camera SDK integrations. If these do not resolve the problem, please consider reaching out to the community or submitting a detailed ticket for more targeted assistance. Your feedback is essential to improving our systems, so thank you for sharing this issue!