“Even though I reset my Aqara G5 Wi-Fi camera and restored it to factory settings, I still cannot connect it to the app while it is in pairing mode. Could you please advise me on what to do?”
@Nesparte I’m sorry to hear that you’re having trouble connecting your Aqara G5 Wi-Fi camera to the app. Here are some steps you can try to resolve the issue:
- Check to see if the hub’s firmware version is up to date.
- Check if the hub is already in the pairing mode.
- Check if the smart wall switch is reset successfully, and the LED indicator is blinking as expected.
- Keep the smart wall switch as close as possible to the hub and keep trying.
- Try with another child device to see if there is something wrong with the sensor itself.
- Try with another hub and see if there is something wrong with the previous hub.
- Please be aware that we can add no more than 32 child devices to a hub at the same time.
These steps are also applicable to other Aqara smart wall switches and might help you solve the connection problem with your Aqara G5 camera. Let’s keep the discussion going if these steps don’t work for you.
@Nesparte Sorry to hear you’re having trouble connecting your Aqara G5 camera to the app even after a factory reset. Currently, the reference information doesn’t include specific troubleshooting steps for this pairing issue. You might want to check if the hub (if used) is in pairing mode and its firmware is up to date, as similar steps are suggested for other devices . Additionally, keeping the camera close to the hub during pairing could help. If the issue persists, other community members might have helpful tips—feel free to share more details about your setup. For further assistance, you can submit feedback through the Aqara Home App (Profile>Help&Feedback>Customer Service). Hope you get it sorted soon!
@Nesparte I’m sorry to hear you’re having trouble connecting your Aqara G5 camera to the app after a factory reset. Currently, the reference information doesn’t include specific troubleshooting steps for pairing mode connection issues with the G5 camera.
If other community members have encountered similar problems, sharing your experiences or solutions would be really helpful! For further assistance, if you have suggestions for improvement or need more support, you can submit feedback through the Aqara Home App (Profile>Help&Feedback>Customer Service) or scan the QR code:
Hope you get this resolved soon!