Cube actions greyed out with a small padlock next to them?

How do I clear the greyed out small padlock on my cube actions such a volume up when i rotate?

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@cwilcox1 You seem to be experiencing an issue with greyed out cube actions that have a small padlock. You can contact customer support for assistance. Contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:


This will be more efficient. If you do not have an Aqara Home account, “Please click here” to create a ticket.

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