All my other Aqara devices are working fine with Alexa.
I recently added the Aqara Cube. The Cube connects successfully to Alexa, but Alexa doesn’t run the routine when it’s triggered by the Cube.
The routine works perfectly when I test it manually in the Alexa app. However, when I physically trigger the action using the Cube, Alexa does not respond or execute the routine.
@sukantratnakar I’m sorry to hear you’re having trouble with your Aqara Cube not triggering Alexa routines—frustrating when things work manually but not when you need them to!
After checking our reference information, we don’t have specific details on this particular scenario. It might help to see if other community members have encountered similar issues and found workarounds—sometimes shared experiences can shed light on solutions.
If you have suggestions for improvement or need further assistance, feel free to submit feedback through the Aqara Home App (Profile>Help&Feedback>Customer Service) for more personalized support.
Hope you get it sorted soon—smart home setups can be tricky, but we’re here to help troubleshoot together!
@sukantratnakar I’m sorry to hear you’re having trouble with your Aqara Cube not triggering Alexa routines. After checking our reference information, we don’t have specific details about the Cube’s compatibility with Alexa routines.
It’s great that the routine works manually, which suggests the basic connection is fine. Maybe other community members have encountered similar issues—feel free to share more details here, as collective insights can sometimes help. If you have suggestions for improvement or need further assistance, please contact our Customer Service Team via the Aqara Home App (Profile>Help&Feedback>Customer Service) or by scanning the QR code:
Hope you get this sorted soon!
@sukantratnakar I’m sorry to hear you’re having trouble with your Aqara Cube not triggering Alexa routines—frustrating when things work manually but not with physical actions! After checking our reference materials, we don’t have specific information covering this scenario.
Since your other devices work fine with Alexa, it might help to double-check the Cube’s connection stability (ensuring it’s within 10 meters of the Hub, as recommended for stable operation ) or verify if the routine setup in the Alexa app correctly links the Cube’s gestures. If the issue persists, the community might have insights—feel free to share more details about your setup (like Hub model or Alexa app version) to see if others have encountered similar situations.
If you have suggestions for improvement, please submit feedback via the Aqara Home App (Profile>Help&Feedback>Customer Service) for further assistance.
Hope you get it sorted soon!
