I have one camera and one doorbell. After switching to the trial version of the Home Guard, these devices disappeared from my panel and I can no longer set them up again. When I try to reset the devices, it tells me to first remove them from the Aqara Home app — but they don’t appear there. I’ve already deleted and reinstalled the Aqara Home app, but that didn’t help. How can I fully reset these devices?
1 Like
Please try pressing the G3 camera’s function button on the front 10 times and pressing the function button on the indoor chime of the G4 doorbell 10 times to delete these two devices.
1 Like
First of all, thank you very much. The doorbell issue was resolved after pressing it 10 times, but my camera still isn’t working.
When I press it 10 times, it flashes with a yellow-greenish light and then turns off, but nothing else happens.
When I hold the button down, it resets, but I can’t complete the setup — it gives an error.
1 Like
You need to contact the Aqara support to solve the issue
1 Like
How? What can i do
1 Like
take a video of the faulty camera for me, friend, show the status of the indicator lights and the entire camera as much as possible.
1 Like
I shared the video with a link — I hope you can watch it. But in my last post, I sent the error code. The device is stuck and needs to be removed from the account, but the device is not visible in my account, even though it belongs to me. I believe Aqara support needs to remove it from their end. If there is a way to do this, please let me know.
1 Like
You can email them directly via support@aqara.com
2 Likes
Hello, friend
I have found important clues from the video you provided. The app prompts “680 error code”, and another user in the forum has encountered the same problem as you (I have provided a link below). Regarding the reason for this problem, I have explained it in my previous post. If the camera is a legitimate device that you have been using, please contact Aqara customer service based on your purchase history or invoice to unlock your cloud account.
1 Like
Who should I contact? I bought the product from Amazon, but I don’t have an invoice. Should I send an email? Who should I write to
1 Like
leave a message to this email: support@aqara.com
The content includes your Aqara Home account and the country/region where the device is bound.
1 Like