I just got the g410 doorbell 3 days ago and i set it up to homekit and set the range to 5 meters to detection but i think something is very wrong because i checked every setting and set the most sensitive and still the camera only notifies when someone is directly infront of the doorbell i just had a few problems in my street which is even less then exactly 5 meters and i didnt even record anything even though people were standing infront of my porch, i uploaded a photo with the area im mentioning. Is there a way to fix this? Or do i need to unfortunately get another brand doorbell?
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Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.
If other members have any suggestions or insights on this topic, feel free to share!
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Can you share the proximity settings from the Aqara app? The G410 uses a mmwave sensor and the proximity settings determine the intent of detection, where you can reduce unnecessary notifications from passers-by and only record when someone is approaching the door. This also saves battery. It seems you want to disable this because you want more consistent footage of your property.
Unfortunately these settings are not configurable inside of HomeKit alone.
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Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!