It’s broken recording fps on all platforms, max fps is 7
The RTSP is still ok.
Other users have said
“All recordings have noticeable issues of encoding artifacts showing cut horizontal lines with motion. No option to roll back. All recordings in Aqara Home and Apple Home have same encoding artifacts while live stream looks good as usual. Also Aqara App Auto-Refresh preview is gone.”
@david Thank you for sharing your experience and feedback regarding the G410 firmware update. Issues like reduced recording FPS, encoding artifacts (such as cut horizontal lines with motion), and the lack of an option to roll back firmware can be really frustrating—especially when both Aqara Home and Apple Home recordings are affected, even though the live stream remains smooth. It’s good to hear that RTSP functionality is still intact, which might offer a temporary workaround for those who rely on third-party integrations.
For context, similar concerns have been raised in the community with other Aqara camera firmware updates, and the official guidance in those cases has been to contact Aqara support for further assistance, particularly when rollback options are not available.
Thank you for bringing this up—your detailed description of the symptoms and user comments will be valuable to others in the community. If anyone else has experienced the same or found any workarounds, please share below! The more insights we gather, the better chance we have of highlighting the issue to Aqara and expediting a fix.
@david Thank you for sharing your experience with the G410 update to 4.3.8. Your detailed account of the recording FPS issues, encoding artifacts, and missing auto-refresh preview is really valuable for the community—it helps other users stay informed about potential post-update challenges.
If you or other users have suggestions for improvement, please submit feedback through the Aqara Home App (Profile>Help&Feedback>Customer Service) or via the feedback link if you don’t have an account. We appreciate you taking the time to share this, as it makes our community more helpful for everyone!
@david Sorry to hear about the frustrating issues with your G410 after updating to 4.3.8. Regarding the lack of a rollback option, our reference materials suggest reaching out to Aqara support for further assistance with firmware-related concerns .
For the recording FPS, encoding artifacts, and missing auto-refresh preview, these specific issues aren’t covered in our current knowledge base. You might find value in connecting with other community members who may have encountered similar problems—collaboration often helps uncover workarounds.
If you’d like to provide feedback on this update, feel free to submit it through the Aqara Home App (Profile>Help&Feedback>Customer Service) for a more direct channel.
Hope things get resolved smoothly!