I bought 2 G410 recently n Amazon. Both are 12/24V wired, so not using batteries.
I have been able to connect my first doorbell/camera and chime hub and am able to see the video in the Aqara app.
The second is displayed in the app but does not display any video. I get a message that there is a network problem.
My ISP network is of 500mb/s and testing the network speed near the 2nd doorbell and chime confirms 450mb/s speed.
The second chime hub is at short distance (15 feet or 5 m) of the doorbell and from the ethernet wired repeater (TP Link Deco 1800). I have resetted it many times but am never able to get the video of this 2nd camera.
Please help.
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@rlesperance I’m sorry to hear about the video issue with your second G410 doorbell—let’s troubleshoot this step by step! Since the first doorbell works and the second is wired (so battery isn’t a factor), let’s focus on potential network or configuration details that might be affecting it:
1. Check Firmware Version
Ensure the second doorbell’s firmware is updated to the latest version. Outdated firmware can cause compatibility or streaming issues, even if the first device works fine. You can check/update this in the Aqara Home App under the device’s settings.
2. Verify Router Settings
For live video streaming, your router needs TCP and UDP settings enabled. Even with strong network speed (450mb/s), missing these protocols can block video transmission. Check your router’s admin panel to confirm both TCP and UDP are enabled.
3. Wi-Fi Signal Strength & Interference
While the distance (15ft/5m) seems short, Wi-Fi signal strength (not just speed) is critical. Nearby devices or appliances might cause co-frequency interference. Try:
- Moving the chime hub or doorbell slightly to avoid obstructions (e.g., walls, metal objects).
- Changing your router’s Wi-Fi channel (e.g., from 2.4GHz channel 6 to 1 or 11) to reduce interference.
This information comes from community discussions and user experience summaries and may vary by environment. Please verify carefully.
If these steps don’t resolve the issue, Contact the Aqara Home App Customer Service Team (Home > Help & Feedback > Customer Service) or scan the QR code:
This will be more efficient. If you do not have an Aqara Home account, “Please
click here” to create a ticket.
