Does anyone have this issue ? Firmware seems to be up to date as well. I moved the ringer box closer as well now but defeats the purpose of having it in the far away room where we cannot hear it sometime. The image video loading takes so long that visitors leave by the way I am able to respond or talk through the bell.
Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.
If other members have any suggestions or insights on this topic, feel free to share!
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‘hub within 10 feet’ doesn’t tell us much on its own; doorbells sit at exterior doors, which is often the worst spot for actual signal (metal doors, brick, distance through walls vs. line-of-sight).
My doorbell sits behind a metal door and a building covered with metal siding. It’s really touch to get a good signal to the hub.
Worth checking the doorbell’s own signal strength in the app instead of eyeballing distance to the hub. If it’s cloud-dependent for video, that lag could also just be Aqara’s servers, not your network at all.