Doorbell camera no longer recording lingering

Aqara Products
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1

So my doorbell has stopped recording lingering. Keep getting notifications of lingering but hasn’t recorded anything for three days.
Haven’t changed any settings. Do I have to delete and reinstall or what’s going on?

2

Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.

If other members have any suggestions or insights on this topic, feel free to share!

3

So how can I fix this?

4

@onecrash Let’s troubleshoot step by step to fix the lingering recording issue. Since you’re getting notifications but no recordings, the detection is working—we just need to check why the recording isn’t triggering:

  1. Check Power Saving Mode: If it’s enabled, the doorbell may only record when the button is pressed or during remote viewing. Switch to Normal Mode to allow the PIR sensor and lingering detection to work properly.

  2. Verify recording switch in lingering detection: Go to the doorbell’s detection settings and ensure the “recording switch” within lingering detection is turned on. Even if detection is enabled, the recording toggle might be off.

  3. Adjust lingering interval: If the interval is set too long, the doorbell might start recording after the visitor has left. Shorten the interval in the lingering detection settings to ensure it triggers in time.

  4. Check SD card status: Try formatting the SD card via a computer to clear potential file issues, as corrupted files can prevent recording.

  5. Disable Proximity Trigger (if applicable): If “Proximity Trigger Detection” is enabled, it requires a complete approach from a distance to trigger. Disabling it can help if the issue is due to continuous movement in front of the doorbell.

This information comes from community discussions and user experience summaries and may vary by environment. Please verify carefully. If these steps don’t work, Contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:

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This will be more efficient. If you do not have an Aqara Home account, “Please click here” to create a ticket.

5

Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!