Doorbell G400 noise and occasional chime from physical chime

Aqara Products
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I used to use the Aqara Doorbell G4, but I recently upgraded to the G400.

I’ve started hearing noise coming from the physical chime inside my house, and occasionally, only the first note of the chime rings out very faintly. I didn’t have this problem with the G4, so I’m at a loss as to what’s causing it. When the doorbell sound is described as “ding-dong,” only the “ding” part rings at about a quarter of the normal volume. Since it’s just the “ding,” my dogs don’t seem to realize it’s the doorbell and don’t make a fuss, but since it happens randomly, it startles me. Is there anything I can do to fix this?

Edit: I have set the doorbell sound to play through the HomePod.

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Hi Ken, apologies, but the G400 video doorbell is not compatible with any physical chimes. The G4 was compatible with a physical chime.

Thanks and hope this helps,

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The noise coming from your chime likely sounds like a rattle and an occasional strike of the hammer to the chime. Am I right? This is likely because your transformer is connected through chime to the doorbell and is it is underpowered. Don’t expect the chime to ding when the doorbell is pressed, but a more powerful transformer should help. And while you’re installing it you could remove the chime from the flow.

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Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!