in germany there is a maximum alarm duration of 3 minutes to protect the neighbors from noise. 14 days ago an alarm was triggered on my Aqara doorbell g4. this shrill alarm tone sounded for many hours. we were not on site and could not stop the drama. how can i prevent such encroachment in the future? when will the firmware be adapted so that alarm tones are limited in time?
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@wstelling I’m sorry to hear about the inconvenience caused by the prolonged alarm on your Aqara Doorbell G4. Unfortunately, the reference information does not provide specific details about limiting the alarm duration to comply with local regulations, such as the 3-minute maximum in Germany. However, here are a few suggestions that might help mitigate such situations in the future:
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Manual Alarm Control: Although there’s no direct solution provided, you might consider manually controlling the alarm through the Aqara app when you’re nearby or have someone do it for you if possible.
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Feature Request: It’s a good idea to reach out to Aqara’s customer service to suggest this feature for future firmware updates. They can provide more direct support and potentially expedite a solution.
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Community Feedback: Engaging with the Aqara community can also highlight this as a common concern, which might lead to prioritizing the feature in future updates.
For immediate assistance or to provide feedback for improvements, please contact the Customer Service Team via the Aqara Home App (Profile>Help&Feedback>Customer Service) or by scanning the QR code:
Your feedback is valuable, and we hope to see improvements in future updates.
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@wstelling I’m sorry to hear about the inconvenience caused by the prolonged alarm tone on your Aqara Doorbell G4. Currently, the reference information doesn’t include details on limiting the alarm duration or firmware updates for this specific feature.
To help prevent similar issues, you might want to explore the motion detection and alert settings in the Aqara Home app—adjusting sensitivity, activity zones, or notification preferences could potentially reduce unintended triggers. For suggestions on firmware adaptations or specific duration limits, please share your feedback with our customer service team, as they can better relay user needs.
If you need further assistance, feel free to reach out to the Community for tips from other users, or contact Customer Service via the Aqara Home App (Profile>Help&Feedback>Customer Service) for more personalized support.
We appreciate your patience as we work to improve the user experience!
@wstelling I’m sorry to hear about the frustrating experience with your Aqara Doorbell G4’s prolonged alarm. After checking the available reference information, there’s currently no specific guidance on limiting the alarm duration or firmware updates for this issue.
To help address your concern, we recommend submitting feedback through the Aqara Home App (Profile>Help&Feedback>Customer Service) or via the feedback link if you don’t have an account. This will allow our team to better understand your needs.
Additionally, engaging with the community might be helpful—other users may have shared similar experiences or workarounds. Thank you for bringing this to our attention, and we hope to see a resolution that meets your needs soon.