My camera keeps throwing “Person Detected” alerts while I’ve set up privacy masked areas, and even turned off the Detection Region to exclude that specific privacy mask, but it keeps triggering.
It’s becoming quite annoying…
My camera keeps throwing “Person Detected” alerts while I’ve set up privacy masked areas, and even turned off the Detection Region to exclude that specific privacy mask, but it keeps triggering.
Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.
If other members have any suggestions or insights on this topic, feel free to share!
1 Like
Hi Gafich,
Yes, like I’ve mentioned already, I’ve excluded that area from the detection region, yet it still triggers.
Hello, I suspect that for the E1 camera, the control zone restrictions are only for “motion”, it does not work for human detection😢
Hello, @Aqara_PM_Donie, can you comment on this situation, thank you.