Failed to add My Aqara A100 Pro to Aqara Homekit

Aqara Products
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Been try to add my Aqara A100 pro smart lock into my Aqara Homekit yet the door lock is not found. Try to reset and scan the QR and it show invalid QR. Feel like biggest scam and how this product really not users friendly. Search through google or YouTube and there is no proper tutorial to do this. Aqara you can do better than this but you just want to make your customer frustrated. I even purchased the G3 hub but it not helping to connect the door lock at all.

Regards
Adam

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@adam_genie Hi Adam,

I’m sorry to hear about the difficulties you’re experiencing with your Aqara A100 Pro smart lock. Let’s see if we can work through this together. When trying to add your Aqara A100 to the Aqara Home app, please make sure to follow these steps:

  1. Connecting to Aqara Home App:

    • Ensure the Aqara Home app is installed. You can download it by scanning the QR code or searching for “Aqara Home” in your app store.
    • Open the Aqara Home app, tap the “+” in the upper right corner, and follow the instructions to add the door lock.

  2. Pairing the Lock:

    • After installing the batteries, wake up the lock or press the “Settings” button. You should hear a voice prompt saying, “Please open the app and add Aqara Smart Door Lock.”
    • In the app, tap the “+” button again and choose the Bluetooth icon if you’re using iOS, or “Nearby Devices” for Android (make sure Bluetooth is enabled on your phone).
    • Select the Aqara Smart Door Lock A100 from the device list and follow the app prompts to complete the setup.

  3. Troubleshooting QR Code Issues:

    • If the QR code is showing as invalid, double-check that you’re scanning the correct code located on the back cover of the lock or in the manual.
    • If the problem persists, it might be a good idea to get in touch with the Customer Service Team for further assistance. You can do this via the Aqara Home App by navigating to Profile > Help & Feedback > Customer Service, or by creating a ticket.

I hope these steps are helpful, and please feel free to reach out if you need further assistance. The community is here to help, and your feedback is invaluable in improving our products and services.

Warm regards,
[Your Name]

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Good evening @adam_genie , to connect the lock to Aqara home, you need to select the Mainland China region in the Aqara app settings and then you can connect it to the app step by step following the prompts on the screen.

1 Like
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Hello, A100 Pro is only suitable for use in Mainland China, if you use it outside of Mainland, we recommend you to purchase A100 Zigbee.