After 2 firmware issues, the cameras for the most part are working great. They no longer lock up at all, which they were doing on a nearly daily basis and with the second update last week HomeKit actually now captures most if not all activity. With these updates they’re now the most reliable cameras I’ve ever had. So clearly the developers are good and fixing things.
I originally raised these issues with support. They were clearly firmware/software issues, and I just wanted them to pass the issues onto the developers so they could look into. Instead they take me through numerous reboot and resetting routines (obviously I tried those already before contacting them), and they blame everything but the obvious firmware issues, wasting both our time. They always finish off with telling me to make a claim under the warranty. It’s baffling Aqara “technical” support doesn’t understand how firmware updates work.
Now these cameras are working reliably, other issues are more noticeable. One I now notice is the HomeKit camera feed is still active when in privacy mode. (Not very private). Despite this happening consistently on all my cameras, as well as my friends G100 cameras, Aqara technical support still take me through the routine of screen recording showing it failing, reboots and resets and then finally recommending another warranty claim. I’m not looking for immediate fixes, I know it doesn’t work like that. I’m just wanting to make developers aware of issues so they can be fixed in due course.
Is there somewhere I can report software/firmware issues where I’m not met with such an idiotic waste of everyone’s time?
I’m happy with the cameras, I’d just like some niggles fixed. Such as privacy mode actually making all the feeds private and the HomeKit scenes that don’t show up in the home app at all. And Aqara technical support being such a waste of time.