Hi, I purchased two G100 cameras, which are great in general, but there is a noticeable difference in live feed delay between the camera connected to Aqara’s app and the camera connected to Apple Home only. The first camera has a 1-2 second delay, while the other has almost no delay! That wouldn’t be a huge problem for me as I mostly use the HomeKit ecosystem, but not connecting the camera to Aqara’s app means that you will not get updates, sd recordings, not to mention other features available only in the Aqara’s app.
Does somebody experience the same issue?
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@baryla818 It seems like you’re experiencing a delay in the live feed of your G100 cameras when connected to the Aqara app compared to Apple Home. This delay can indeed be puzzling, especially since the Aqara app offers additional features like updates and SD recordings that you might miss out on if you exclusively use HomeKit.
While the reference information provided does not specifically address the G100 camera or the exact discrepancy in feed delay between the two platforms, there are a few general considerations you might explore:
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Network Connection: Ensure both cameras are connected to a stable and strong Wi-Fi network. Sometimes, network congestion or weak signals can cause delays in live streaming.
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Firmware Updates: Check if there are any firmware updates available for your cameras. Updates can sometimes resolve connectivity or performance issues.
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App Configuration: Verify the settings in both the Aqara and HomeKit apps to ensure they’re optimized for the best performance. Sometimes specific settings might affect streaming speed.
If these steps don’t resolve the issue, it might be helpful to engage with the community for additional insights or support. Your experience could be valuable to others facing similar situations!
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@baryla818 Hi there! It’s great to hear you’re generally happy with your G100 cameras, but we’re sorry to hear about the live feed delay difference you’re experiencing between the Aqara app and HomeKit.
Currently, our reference information doesn’t specifically cover the G100 model or this particular delay discrepancy. That said, it’s helpful to know about your experience—community insights like yours can often shed light on unique scenarios. If other users have encountered similar issues, feel free to share your solutions or workarounds here!
If you’d like to provide feedback or seek further assistance, please consider submitting a request through our customer service channels. You can contact the Customer Service Team via the Aqara Home App (Profile>Help&Feedback>Customer Service) or by scanning the QR code:
Thanks for sharing your experience, and we hope the community can chime in with their own insights!
@baryla818 Hi there! It’s great to hear that you’re enjoying the G100 cameras overall. The difference in live feed delay you’re experiencing between the Aqara app and Apple HomeKit is something that some users have noticed. This can often be attributed to differences in how each platform processes the video streams.
While HomeKit might offer a smoother experience in terms of delay, the Aqara app provides those additional features you mentioned, like updates and SD recordings, which can be quite valuable.
If the delay in the Aqara app becomes more of a concern, you might want to check your network settings or try updating the app and firmware for the cameras to see if there are improvements. Also, community forums or support might have additional tips specific to your setup. Hope this helps, and feel free to share any further insights you might find!