Hi, I have 3 x G2H pro’s a doorbell and a G2H. They all show the correct time (GMT) since the clocks went back except the G2H which still shows BST, i.e , one you’re ahead of GMT. I’ve tried changing the country from the auk and back again, rebooting the camera and nothing changed. Anyone have a clue what’s going on?
@myspamakkount It sounds like the G2H is having trouble adjusting to the DST change. Let’s try a few steps from the Aqara camera troubleshooting guide. First, check if the location and timezone are set correctly in the Aqara Home app: go to profile > home management > home name > location & timezone. Make sure “adjust DST automatically” is enabled, as this helps with winter/summer time changes . Also, confirm your phone’s time zone settings are correct, as that can affect the app’s display. Have you tried these steps yet? If not, give them a go and let us know if it works—other community members might have similar tips too!
Done all that, still not working.
@myspamakkount I’m sorry to hear that the usual troubleshooting steps didn’t resolve the issue with your G2H camera. Sometimes, these persistent problems can be tricky. Here are a few additional suggestions:
-
Firmware Update: Ensure that your G2H camera is running the latest firmware. Sometimes, time zone issues can be resolved with a firmware update that addresses daylight saving time changes.
-
App Update: Check if there is an update available for the Aqara Home app. Keeping the app updated can sometimes fix synchronization problems between devices and the server.
-
Factory Reset: As a last resort, you might consider performing a factory reset on the G2H camera and then setting it up again. This can sometimes clear any lingering bugs or issues.
-
Contact Support: If none of these steps work, consider reaching out to Aqara’s customer support for further assistance. They might have more targeted solutions or be aware of any ongoing issues.
I hope one of these solutions helps resolve the time discrepancy on your G2H camera. Let us know how it goes!
Well some of my smart switches are having the same issue. I’m same HUB, some changed while others don’t 
everything fully updated.
@mikkelgraverjensen Thanks for sharing your experience—it’s helpful to know that some smart switches are also facing time adjustment issues, even with the same hub and all updates in place. Inconsistent behavior between devices can be really frustrating! If you end up finding a solution that works, feel free to share it with the community—other members might benefit from your insight. For persistent issues, reaching out to customer service could also provide more targeted support.
If you have suggestions for improvement, you can submit feedback manually through customer service.
1 Like
Think I managed to trouble shoot. For some reason the automations said Cloud as where they are controlled, but the once working says Local, so I deleted the once with Cloud and created them again and. Then they automatically changed to Local. Think it is an issue here you change from automations 1.0 to 2.0 that might mess some of them up.
Hope that makes sense and can help others.
@mikkelgraverjensen Thanks for sharing your troubleshooting journey! It’s awesome that you pinpointed the issue with automations being set to “Cloud” instead of “Local”—deleting and recreating them to switch to Local is a practical tip. Your observation about potential hiccups when transitioning from automations 1.0 to 2.0 could be super helpful for other community members dealing with similar time adjustment problems. We really appreciate you taking the time to share this, and hope you’ll keep the insights coming!
1 Like
I’m having the same issues. 2 g2h cameras are still showing GMT+1. The g2h Pro and doorbell cam g410 are showing the correct time.
I’ve removed the g2h cams from the app. Dis a factory rest, and added them back. Same thing.
@john_smoleskis I’m sorry to hear the time issue with your G2H cameras is still persisting even after a factory reset—that must be frustrating! Let’s revisit a few key checks from the troubleshooting guide to rule out any oversights:
First, confirm the location and timezone settings in the Aqara Home app: go to profile > home management > home name > location & timezone to ensure the correct region (like GMT) is selected. Also, double-check that “adjust DST automatically” is enabled, as this helps with seasonal time changes. Additionally, verify your phone’s time zone settings, as mismatches here can sometimes affect app display.
Since you’ve already tried removing, resetting, and re-adding the cameras without luck, it might be helpful to reach out to the Aqara Home App Customer Service Team for further investigation. Contact them via Profile > Help & Feedback > Customer Service or scan the QR code:
This will be more efficient. If you do not have an Aqara Home account, “Please click here” to create a ticket.
Hope this gets sorted soon! Let us know if you find a solution—other community members might benefit from your experience.